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Store policies

Refund policy

RETURNS POLICY
  1. A request to return products may only be made within 14 days of the date of the original order and:
  2. where Goods are lost or damaged in transit, within four (4) days of dispatch of the Goods to the Purchaser (or a third party authorised to receive Goods on behalf of the Purchaser);
  3. if the Goods delivered to the Purchaser were incorrect, within seven (7) days of receipt of the Goods, and all freight charges for the return of the Goods shall be at enLighten’s cost;
  4. if the Purchaser no longer requires the Goods, and those Goods were shipped within the Sydney metropolitan area, within two (2) days of receipt of the Goods, and all freight charges for the return of the Goods shall be at the Purchaser’s cost; or if the Purchaser no longer requires the Goods, and those Goods were shipped outside the Sydney metropolitan area, within seven (7) days of receipt of the Goods, and all freight charges for the return of the Goods shall be at the Purchaser’s cost.
  5. All Goods to be returned must be in their original packaging, unsoiled and undamaged. Goods which are returned and which do not meet the requirements of this clause will be returned to the Purchaser at their expense.
  6. The Purchaser acknowledges that should enLighten agree to accept the return of Goods in accordance with clause 6.2(c) and (d) above, the return of Goods will be subject to a 10% restocking fee, which represents a genuine pre-estimate of enLighten’s reasonable costs in accepting and restocking returned Goods.
  7. Subject to a Purchaser’s compliance with the terms set out in this clause 6, enLighten may (in its absolute discretion) issue a credit note or refund the price for returned Goods.
  8. Subject to clause 7 below, Goods that are imported especially for a Purchaser, or non-standard Goods made to special order, cannot be returned under any circumstances.